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Information Technology Usability in Healthcare: A Pragmatic Evaluation Framework - Jim Warren PhD

Title: Information Technology Usability in Healthcare: A Pragmatic Evaluation Framework - Jim Warren PhD
Date & Time: Feb 19, 2015 3:00 PM - 4:30 PM
Location: CHS 13-105, UCLA (also via videoconference)

UCLA Clinical and Translational Science Institute Biomedical Informatics Program

Information Technology Usability in Healthcare:
A Pragmatic Evaluation Framework

Jim Warren PhD
Chair, Health Informatics, University of Auckland

This presentation explores the relationship of usability and effectiveness for healthcare information systems. System use is a prerequisite to system effectiveness, and is itself enabled by good usability; simultaneously, effectiveness creates the ‘warrant’ for further promoting system use and refining usability. A range of international literature and experiences are synthesized to produce a pragmatic framework for health information technology (IT) evaluation. This framework encourages multi-dimensional measurement and iteration to guide a health IT implementation project for delivering positive healthcare system impact. The framework recommends both quantitative and qualitative data collection, including analysis of transactional data and stakeholder interviews. Application of the approach is illustrated in the context of several New Zealand health IT projects for electronic referral management and shared care planning.

About the Speaker
Jim Warren is Professor of Health Informatics at the University of Auckland (New Zealand) and works in projects between the Department of Computer Science and the School of Population Health. He has 25 years research and consulting experience in health information technology, with a particular interest in systems to support both patients and clinicians in better management of long-term conditions. Prior to commencing with University of Auckland in 2005 he worked for the University of South Australia for 12 years. He has a Bachelor of Science degree in Computer Science and PhD in Information Systems from the University of Maryland. He is a recent past chair of Health Informatics New Zealand, the member organization of the International Medical Informatics Association for New Zealand. As a research leader in the University’s National Institute for Health Innovation (NIHI) he has been closely involved in support and evaluation of New Zealand’s national health information technology plan.

Professor Warren will deliver his talk in room 105 in corridor 3 on the first floor in of the Center for Health Sciences building on the UCLA campus in Westwood (CHS 13-105). The presentation can be viewed as a videoconference on the campuses of the other CTSI partners: Charles Drew University (in AFH 3071), Harbor-UCLA Medical Center and Cedars-Sinai Medical Center.

Email Robert A. Jenders at

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This posting expired on February 20, 2015.

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